Ambara Suites is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a reservation, or stay at our hotel.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information:
Name
Contact details (email address, phone number)
Address
Payment information (credit/debit card details)
Identification information (passport, driver’s license, or government-issued ID)
Special requests or preferences (e.g., room preferences, dietary restrictions)
Usage Data:
Information about how you use our website and services, such as IP addresses, browser types, and device information.
Reservation history and guest preferences.
2. How We Use Your Information
We may use the information we collect for the following purposes:
Reservation Processing: To confirm your bookings, process payments, and provide customer support.
Guest Experience: To personalize your stay, such as offering tailored services or room preferences.
Communication: To send reservation confirmations, promotions, and important updates related to your stay.
Marketing: To provide you with information about special offers, events, and promotions, unless you opt out.
Legal and Safety Compliance: To comply with applicable laws, regulations, and security protocols.
3. Sharing Your Information
We may share your personal information with third parties under the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist with operations like payment processing, marketing, and customer support.
Legal Compliance: We may disclose your information if required by law or to comply with legal obligations, such as in response to subpoenas or other legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring party.
4. Data Security
We take reasonable measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us analyze website traffic, remember your preferences, and improve the functionality of our site. You can manage your cookie preferences through your browser settings.
6. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before submitting any personal information.
7. Your Rights and Choices
You have the right to:
Access: Request access to the personal information we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request the deletion of your personal information, subject to legal and contractual limitations.
Opt-out of Marketing: You can opt out of receiving marketing communications by following the instructions in the emails you receive or by contacting us directly.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
9. International Transfers
If you are visiting our website from outside India, please be aware that your information may be transferred to and processed in India, where our servers are located. By using our services, you consent to the transfer of your personal data to India.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated at the top of the page. Please review periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Ambara Suites
TC 91, 811, Anayara Rd,
Venpalavattom, Trivandrum,
Kerala 695029, India
+91 471 2741515
+91 9048250115
reservations@ambarasuites.com
